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How
to make your
client happy and make more money doing it!  "Hey
Recruiters! Download
this Toolkit for
Back end Business practices: Sourcing Service Level Agreement, PayPal
Invoicing Tutorial, Fee Schedule Template and more…". . From: Jim Stroud Date: October 27, 2008 (Click the "play" button below for a special message.) Imagine
yourself as a Sourcer working on a research project and just as you
deliver your results, your client becomes irate with you because they
did not receive what they were expecting. Consider the frustration of
dealing with a customer who manages to change the parameters of a
project every other week, but still expects you to meet the original
deadline. Worse yet, what do you do once you have supplied data to your
client and they refuse to give you feedback on your work or pay you for
your time? I can sympathize with each of these scenarios
because I have lived through them all and much, much more.
My name is Jim Stroud and I have been involved with Recruitment Research (Sourcing) projects for over a decade. I have worked for large corporations like Microsoft, Google, Siemens and MCI, as well as various smaller firms. Believe me when I tell you that the leading cause of customer dissatisfaction is miscommunication. When different perceptions abound, client relationships are damaged, time is wasted and your reputation is harmed. One sure way to avoid a lot of needless drama is to agree on the scope of a project, then write up a contract detailing the final deliverable. The name for such a contract is called a "Service Level Agreement." A Service Level Agreement will keep you from a lot of pain, preserve your professionalism and impress your clients. Some companies use Service Level Agreements when engaging Sourcers, but I would dare say that most do not. As a result, the true value of a Sourcing Department is never fully realized due to conflicting views on what a Sourcer should be doing. Due to the popularity of my blog - The Recruiters Lounge and my activities with SourceCon, I am approached (a LOT) for suggestions on how Sourcers can best communicate with their clients. As a result, I have created a Sourcing Service Level Agreement.  The
Sourcing Service Level Agreement is not a magic bullet addressing every
issue you might encounter as a Sourcer, but it does serve as a good
starting point. Consider it a template that you can alter to fit your
specific needs.Included in the toolkit is the following: 1. FAQS ABOUT THE SOURCING SERVICE LEVEL AGREEMENT 2. SOURCING SERVICE LEVEL AGREEMENT TEMPLATE 3. SOURCER TO CUSTOMER EMAIL TEMPLATE 4. FEE SCHEDULE TEMPLATE 5. HOW TO SEND AN INVOICE THROUGH PAYPAL
The
cost of the Sourcing Service Level Agreement is $29.95
which is basically - nothing, when you consider all of the
time saved and the headaches you will be avoiding. Go ahead and click
the link below, download it and use it your heart's content.
-Jim Stroud  .
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ABOUT THE AUTHOR  Jim
Stroud is a Social Media Development
Manager for EnglishCafe,
the premier English learning community for global professionals. Its
parent company - GlobalEnglish Corporation, is the leading provider of
on-demand business English communication learning and support for the
world's top companies.
Prior to EnglishCafe, Jim Stroud amassed a decade of experience in the Recruiting field. As a self-described "Searchologist," Jim has consulted for such companies as Microsoft, Google, MCI, Siemens and a host of startup companies. When not engaged in Recruitment Research, Competitive Intelligence and Training projects for the aforementioned organizations, Jim created and sold two online properties while managing an award-winning blog –The Recruiters Lounge. He is also the co-host of the video series - I Live Online. Network with Jim Stroud:
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